Case studies, failures and successes

New York City World Trade Center attackedit

During the September 11 attack in 2001, traditional telecommunications were stretched and overloaded. Phone networks along the entire East Coast were congested into uselessness. 911 operators were overwhelmed with calls and could do little more than offer encouragement because of the confusing information they were receiving. Communications between emergency services personnel were limited by a lack of interoperability between departments. Many fire-fighters died when the towers collapsed because they couldn't receive the warning that the police officers received from the New York City Police Department (NYPD) helicopters. Amateur radio played a large role in facilitating communications between the various emergency departments, which operated on different frequencies and protocols.

London Underground bombingsedit

On the day of the 7 July 2005 London bombings, mobile phone networks, including Vodafone, reached full capacity and were overloaded by 10:00 a.m., only an hour and ten minutes after the bombs went off. Because of an antiquated radio system, the damaged trains were unable to communicate with the Transport for London control center or emergency personnel, while senior emergency services managers, of the London Ambulance Service in particular, were forced to rely on the already overloaded mobile phone network because of the lack of digital radios. The Access Overload Control, implemented only in a 1 km area around Aldgate Tube Station, wasn't helpful because many officials didn't have ACCOLC-enabled mobile phones. In the aftermath, the London Assembly determined the need for a digital radio communications system in London that can operate underground.

2011 Joplin, Missouri tornadoedit

161 people were killed and at least 990 injured when an EF5 multiple-vortex tornado hit Joplin, Missouri. Because Joplin is located in a tornado-prone area of the country, many people considered the tornado sirens routine and ignored them. Instead, many residents waited until they received confirmation from another, non-routine, source, such as seeing the tornado, a radio or TV report, or hearing a second siren. In the aftermath, an assessment team recommended that emergency warnings take risk perception into account to convey a sense of urgency. NOAA Officials are considering ways to change the warning system to distinguish smaller tornadoes from more deadly ones.

Hurricane Katrinaedit

When Hurricane Katrina, a Category 5 hurricane, hit New Orleans, the emergency communications systems were completely destroyed, including power stations, internet servers, mobile phone towers, and 911 services. The Federal relief workers' satellite phones weren't interoperable, even when they did work. A few AM radio stations were able to continue broadcasting throughout the storm, notably WWL Radio, which remained on the air by broadcasting from a closet. Amateur radio was instrumental in the rescue process and maintained signals when 911 communications were damaged or overloaded.

Virginia Tech shootingsedit

The Virginia Tech shooting, which resulted in the death of 33 people, helped propel discourse for effective emergency communication systems in schools. Virginia Tech had systems already in place, including e-mail and text notifications, but lacked a cohesive plan for using them. No warnings were sent out until after the event, two and a half hours after the initial shootings. Virginia Tech has since updated its emergency communications systems, especially public ones, since students can't always check e-mail in a timely fashion and professors often request that wireless devices be turned off in class. Because the massacre occurred within a 10-minute period, other schools have also implemented new, improved emergency communications systems with an emphasis on speed of communication.

2011 Tōhoku earthquakeedit

The Japan Meteorological Agency's (JMA) early warning system, which uses seismometers, was able to alert millions of people across Japan about the impending earthquake via radio, mobile phone networks, including Docomo, AU, and SoftBank, and television, including both NHK channels and cable channels. The tsunami warning system alerted people shortly after, although the tsunami was larger than expected. In areas with infrastructure still intact, even though both landline and mobile phone lines were not functioning as might be expected, the Internet was still accessible. In the hardest hit areas, particularly Sendai and other areas of Miyagi, Iwate, and Fukushima Prefectures, satellite phones were often the only form of communication that functioned reliably. The following nuclear disaster at the Fukushima Daiichi Plant was rife with communications problems. No communications plan was in place, internal communications were poor, external communications were slow, and the public quickly lost confidence in TEPCO and the nuclear industry. The primary criticism was a failure of the government to release accurate information about the disaster. Calls were made for more transparency and promptness with future events.

2012 Aurora, Colorado shootingedit

During the mass shooting in Aurora, Colorado, on July 20, 2012, the gunman, James Eagan Holmes, released tear gas before opening fire during a showing of The Dark Knight Rises, causing many of the moviegoers to mistake the attack for part of the film's special effects. According to preliminary reports, the suspect initially went into the theater as a patron. He then exited and propped open an emergency exit, while he went to his car to get his bulletproof vest and weapons. He then attacked after reentry through the propped-open door. In this type of situation, there could have been considerable warning. Technology exists that can warn about open doors (such as an emergency door that shouldn't normally be open), and can send clear warning and instructions to any number of devices, including a movie screen. There is also a significant opportunity to consider the use of the theater's fire alarm system. Shortly after the assailant began shooting, the building's fire alarms were sounded. The natural inclination, in response to a fire alarm, would be to evacuate the building, but in this case, the assailant was specifically targeting people who attempted to exit.

Hurricane Sandyedit

Hurricane Sandy hit New York City, New Jersey, and the surrounding area on October 29, 2012, destroying thousands of houses and leaving millions without electricity and thus without internet, mobile phones, or landline communications. To prepare for the hurricane, many areas provided additional emergency help lines in case 911 wasn't available, The Federal Emergency Management Agency has strengthened its ability to respond to a disaster since the communications problems during Hurricane Katrina and using Twitter in its rescue efforts, and amateur radio operators were on standby to provide emergency communications. In the aftermath, up to 25% of mobile phone towers, network providers, and television stations were powerless. Communications have been steadily improving, however, although the hardest hit areas are still experiencing serious power outages.

Hurricane Harveyedit

Hurricane Harvey hit the coast of Texas, causing devastation upon landfall and massive flooding in Houston after meandering through Eastern Texas over the course of four days. While organizations like the Salvation Army and American Red Cross contributed to the disaster relief process, H.E.B., a regional grocery chain, was also able to assist by using its emergency notification system to identify employees who were in need of assistance, and those available to help. H.E.B. was able to accomplish this by using its emergency notification system, AlertMedia, which it has used since 2017. H.E.B. deployed mobile kitchens and giant water coolers to the affected community in the days following the hurricane.

Stoneman Douglas High School Shootingedit

A gunman opened fire at Marjory Stoneman Douglas High School in Parkland, Florida, on February 14, 2018. The shooter pulled the fire alarm in order to lure students and staff members out into the hallways, which caused some confusion among students and staff members, because there had been a fire drill earlier that same day, and shortly after the shooting began, a staff member activated a code red lockdown. There was also confusion because of the contradictory instructions coming from the emergency communication system, the fire alarm instructing students to evacuate while the PA system instructed them to lock down and stay where they were. Seventeen students and staff members were killed in the shooting, and a further seventeen were injured. This incident prompted students to found Never Again MSD and demand firearm legislation from lawmakers.